Help Center
Frequently Asked Questions
All orders will take up to 1-9 business days of processing time for packaging (this does not include weekends or bank holidays) before they are shipped as all of our products are handmade to order.
Our processing times and delivery times may differ. Processing time is the time it takes for us to prepare, produce and pack the order ready for shipment on our end. Delivery time is the time it takes for the delivery company to ship the order once handed off. Processing times and delivery times may vary, depending on busy periods.
Once dispatched and handed off to our courier, UK shipping will take approximately between 2-7 days to arrive. International shipping will normally take approximately 14-30 days.
Please see our shipping policy for more information.
We currently ship worldwide. Shipping prices vary country-to-country and customs fees may apply for international orders. Customs fees are the responsibility of the seller to pay and we cannot control how much customs fees will be country-to-country.
We can only offer refunds on orders that have not yet shipped. Once handed off to the courier and shipped, we will have paid for both the shipping and the order is no longer in our possession to control.
If you wish to cancel an order, please be sure to put in a request with us before it is shipped.
We cannot accept returns or exchanges due to sanitary reasons and the perishable nature of slime.
Our current processing time (the time to produce and package an order) is approximately 1-9 days. We regularly produce slimes made-to-order in order to keep them fresh and in condition. We are doing our best to shorten our processing time, but are limited as a small business in resources. If your order seems to be taking too long or something seems to be wrong, please contact us for assistance.